Try it free for 30 days. Start my free trial. Response sizes per question vary. Customer service can make or break your reputation. Support is an integral part of the product experience. The line between products and services is blurring, and customer experience has become part of the product or service itself. It may seem like only a big technology company thing, but even small companies are building product into their customer experiences. And many app companies are adding a way for customers to log tickets within their product experience.
In-product support is the wave of the future for customer service. Customers are willing to pay more for a better experience. You may decide to tier your customer base if some are willing to pay more for premium experiences, including premium support, early access to features, or other benefits.
Either way, good customer service experiences will benefit your bottom line. Eight ways to provide excellent customer service. Work as a team Listen and share Friendly, empathetic support Be honest Improve empathy Deep product knowledge Timeliness Identify ways to improve processes. Support customers as a team. Customer service is a team sport — and not just for your customer support team.
Accept that you'll never have a perfect grasp of every issue coming into the support center. Keep up with the big picture by maintaining open lines of communication with your team. And train every employee on your help desk software so they can all pitch in during busy times. Listen to customers and share their feedback. There's nothing like talking to a support agent who really listens on all cylinders.
Take time to understand issues and how they affect the customer's business. When people know you value their needs, they're more likely to stay with your brand. Encourage service agents to ask questions when interacting with customers. The more your agents know about your customers and their needs, the more of an asset those agents are to both your company and your customers. Your customer support team can also be an amazing source of product innovation.
Some successful startups have the customer support team present customer feedback at every company meeting.
Offer friendly, personable service. Robots are cool, but people would rarely choose to have a conversation with one. Show customers you aren't a machine. At the end of the day it's how you make people feel that matters the most. Or to fill the quiet time when they need to pull up account information by asking customers how the weather is or who their favourite sports teams are — basically anything that adds a personal, friendly face to your support operations.
Nobody likes being lied to. A customer can't expect anything more than the truth. When you maintain an open dialogue and keep your customer informed at all times, you'll earn their commitment to your business. Practice empathy. Put yourself in the customers' shoes, especially in tough situations.
Not only will customers appreciate it; your empathy will become a competitive advantage. A company cannot be successful with a culture of apathy.
Your service agents especially must master the lost art of empathy to deliver effective customer service. Ask agents to put themselves in the shoes of the customer when working on a case. Their empathy will show, and customers will appreciate them for it. Know your product. Make training a key part of your customer support operations.
Some companies onboard every new employee — not just their sales reps — with a one-week product boot camp to ensure they know their products inside and out. Be sure to prepare them for every new release, too. WR Group is committed to providing its customers with the necessary products for healthy living and strives to bring to market the latest and most innovative products.
DS Healthcare Group Inc. It markets through online channels, specialty retailers, distributors, pharmacies, and salons. Its research has led to a highly innovative portfolio of personal care products and additional innovations in pharmaceutical projects.
For more information on DS Health Group's flagship brand, visit www. Words such as "expects," "intends," "plans," "may," "could," "should," "anticipates," "likely," "believes" and words of similar import may identify forward-looking statements. These statements are not historical facts, but instead represent only the Company's belief regarding future events, many of which, by their nature, are inherently uncertain and outside of the control of either or both of the Company and WR Group.
Further, information concerning the Company, WR Group and their businesses, including factors that potentially could materially affect such businesses and financial and other results, are and will be contained in the Company's filings with the Securities and Exchange Commission, available at www. All forward-looking statements included in this press release are made only as of the date of this press release, and we do not undertake any obligation to publicly update or correct any forward-looking statements to reflect events or circumstances that subsequently occur or of which we hereafter become aware.
WR Group possesses numerous consumer, baby, pet and personal and healthcare brands with e-commerce presence in over 20 countries. Business is both highly profitable and scalable with a unique online marketing channel with focus on foreign markets. WR Group pioneered a customer service and local shopping experience in over 7 languages that capitalizes on lower cost online marketing compared to similar marketing strategies in the United States.
Shively specializes in brand evolution and high touch digital growth strategies. Company intends to fund the transaction primarily with senior debt to minimize dilution to shareholders. Companies already work together, making acquisition seamless and efficient. DS Healthcare and WR Group have outstanding synergies and have had ongoing collaboration over the past 7 years.
The transaction is expected to result in significant annual cost savings, deliver operational synergies, and lower capital costs for combined future development. Each brand and product category in the WR Group portfolio has multi-national retail potential with consumption by millions of people as distribution reaches maturity. Combined Company will have an extremely diversified business and create a global supplier to meet consumer needs and a breadth of offering to distribution partners.
The principal stockholders of the WR Group have entered into five-year employment agreements and will continue to manage operations of the WR Group subsidiary post completion of the transaction.
0コメント